General terms and conditions

Information about the supplier of service
SC Smart Hostel SRL
CUI: 33277416
1 Pasajul Scarilor Street, Sibiu, Romania
+40 731 147 049

Field of application
These terms and conditions apply to direct all our services available online, via email or telephone. By accessing, browsing and using our website and/or by making a reservation, you acknowledge and agree that you have read, understand and agree with all terms and conditions set out below. These pages, the content and infrastructure of these pages and online booking service provided on these pages and through this website owned, operated and supplied by SC SMART HOSTEL SRL, and are provided only for your personal, non-commercial use, under the terms and conditions below.

The prices listed on the site are in Romanian Lei – all taxes and charges included.
Smart Hostel SRL reserves the right to change prices. Bookings already confirmed by the hostel are calculated at the rate applicable at the time of booking.

Data protection
Smart Hostel SRL is committed to protecting the privacy of personal data of clients to third parties and for the exclusive use of these data in the context of the procedures required for booking a bed or room.

Using the website
Smart Hostel SRL disclaims any liability for any direct or indirect consequences resulting from the incompatibility of the system with those of the client, due to the configuration of the internet connection or if the technical equipment of the customer does not restore the existing data on the site and/or transmit any information related to the customer.
Smart Hostel SRL is not liable for any damage resulting in material and/or logistics configuration of the client, as well as data loss by:
– the use of the website;
– the use of electronic means of communication such as e-mail for communication between the client and Smart Hostel SRL;
– errors or viruses on your computer;
– downloading files or programs.

Changes of the general terms and conditions 
The terms and conditions may be changed at any time. Before each new transaction, the client has to check the terms and conditions.

Absolute necessity
Smart Hostel SRL cannot be held liable under any circumstances for unused bookings as a result of circumstances for which Smart Hostel SRL could neither foresee nor avoid even with the utmost caution.
These circumstances may include, without satisfying completeness: war, threat of war, riots, hostilities, strikes or other trade union actions, natural disasters, fires, terrorist activities, technical problems with public transport, the closure of airports or ports, cancellation of ferry, quarantine, epidemics, weather conditions, government intervention or other circumstances beyond our control.

Booking conditions
Booking accommodation spaces shall be made in writing by completing the reservation form on-line or by e-mail.
Order booking will be confirmed the hostel in writing within 24 hours. Supplementing further ordered hostel services will be subject to a new booking order.
Making a reservation, you accept and agree with the cancellation policy/no-show and any additional terms and conditions that may apply to your booking or during your stay.

Cancellation and prepayment policies
Cancellation Policy If canceled or modified up to 2 days before date of arrival, no fee will be charged.
If canceled or modified later or in case of no-show, 100 percent of the first night will be charged.
No prepayment is needed but Smart Hostel reserves the right to temporarily hold an amount prior to arrival.
Cards accepted at this property: Visa, Mastercard

Disputes and complaints
Any complaints must be addressed by the guests to the hostel staff during their stay in order to best deal with the situations mentioned.
We reserve the right to debit the card of our clients, regardless of their wish, at least in the following cases :
– they have left the hostel without paying for the services of Smart Hostel that they enjoyed;
– they have caused damage and destruction;
– they have left with objects that do not belong to them and for which they have not paid at reception;
– they did not cancel the reservation on the due date;
Any controversy, dispute or complaint which may arise from the application of these terms and conditions shall be dealt with in an amicable way. In case this is not possible, it shall fall under the jurisdiction of Sibiu courts of law.

Undesirable clients elimination program
The client needs to comply with hostel rules. He/She shall have to keep silence inside the hostel, as well as the norms of social and moral cohabitation.
The Smart Hostel client must also take care of the property they are responsible for throughout their stay at the hostel.
Any violation of hostel rules or of the moral norms of social cohabitation gives the hostel the right to interrupt the contract/ accommodation immediately, with no prior notice.
We reserve the right to refuse the accommodation to clients who are drunk, rude or create disturbance or clients who, by their behavior, damage the image of the hostel and disturb other clients. The value of possible damage to goods and property belonging to Smart Hostel shall be paid for by the persons responsible for it.
We reserve the right to strainedly evacuate undesirable clients from the hostel.
Taken into account the things mentioned above we reserve the right to select our clients.

Safety of personal objects
We recommend our clients to use the safe available at the reception. We do not assume any responsibility for forgotten, lost or presumably stolen objects within the premises of Smart Hostel.